Client Survey
We value your opinion and would love to hear from you!
To continually improve the quality of our products and services, we invite you to participate in this short survey. Your feedback will help us better understand your business needs and strengthen our partnership.
The survey will take approximately 10 minutes to complete.
To continually improve the quality of our products and services, we invite you to participate in this short survey. Your feedback will help us better understand your business needs and strengthen our partnership.
The survey will take approximately 10 minutes to complete.
1. How often do you use our services / products?
Every day
Approximately once a week
Approximately once a month
Less than once a month
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Please choose your answer!
2. Please evaluate the overall quality of our products and services.
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | ||
| Very poor | Excellent |
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Please choose your answer!
3. How well do our offerings meet your company’s business needs?
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | ||
| Not well | Completely |
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4. Compared to similar products or services available in the market, our product/service is:
Much better
Better
The same
Worse
Much worse
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Please choose your answer!
5. Would you recommend our product / service to others?
Definitely yes
Rather yes
Neutral attitude
Rather no
Definitely no
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Please choose your answer!
6. Please evaluate the new packaging and design of our product:
Very good
Good
Average
Below average
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7. Please evaluate your satisfaction with the aspects of our service / product:
Pricing
Very poor
Poor
Average
Good
Excellent
Quality
Very poor
Poor
Average
Good
Excellent
Range of products/services
Very poor
Poor
Average
Good
Excellent
Client service
Very poor
Poor
Average
Good
Excellent
Delivery terms
Very poor
Poor
Average
Good
Excellent
Availability / stock levels
Very poor
Poor
Average
Good
Excellent
Accuracy of orders and invoices
Very poor
Poor
Average
Good
Excellent
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Please choose your answer!
8. Please evaluate your satisfaction with our customer service:
Response time
Very poor
Poor
Average
Good
Excellent
Knowledge and expertise
Very poor
Poor
Average
Good
Excellent
Courtesy and professionalism
Very poor
Poor
Average
Good
Excellent
Clarity of information
Very poor
Poor
Average
Good
Excellent
Interest and proactivity in problem solving
Very poor
Poor
Average
Good
Excellent
Overall usefulness
Very poor
Poor
Average
Good
Excellent
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Please choose your answer!
9. Are you satisfied with the outcomes of problem solving situations in case of some incidents with the service or product?
There have been no problems so far
Fully satisfied
Satisfied most of the time
Not satisfied
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10. Your comments, complains or suggestions:
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Please choose your answer!
Thank you for the answers!
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