Customer support feedback form
We are committed to providing excellent customer support. Your feedback will help us understand how well we are serving you and identify areas for improvement. The survey will take approximately 2-3 minutes to complete.
1. How frequently do you contact our customer service team?
Every day
Approximately once a week
Approximately once a month
Less than once a month
2. Overall, how would you rate your experience with our customer support?
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | ||
| Very dissatisfied | Very satisfied |
3. How would you rate the usefulness (the outcome) of our customer support?
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | ||
| Not useful at all | Very usefull |
4. Compared to other customer service experiences, how would you rate our service of support?
Much better
Better
The same
Worse
Much worse
5. Please evaluate your satisfaction with our customer service:
Response time
Very poor
Poor
Average
Good
Excellent
Knowledge and expertise
Very poor
Poor
Average
Good
Excellent
Courtesy and professionalism
Very poor
Poor
Average
Good
Excellent
Clarity of information
Very poor
Poor
Average
Good
Excellent
Interest and proactivity in problem solving
Very poor
Poor
Average
Good
Excellent
6. Are you satisfied with the outcomes of problem solving situations in case of some incidents with the service or product?
There have been no problems so far
Fully satisfied
Satisfied most of the time
Not satisfied
7. Which method of communication do you find most convenient for contacting our customer support?
(multiple answers possible)
Phone
Email
Live chat
In-app messaging
Messenger apps (WhatsApp, Facebook Messenger, etc.)
Social media DMs
8. Your comments, complains or suggestions:
Finish survey
